Quick & Easy Maintenance Requests

You should report maintenance issues that pose safety hazards, threaten the structural integrity of the property, or significantly impact habitability, such as gas leaks, plumbing problems, electrical issues, or HVAC malfunctions. Examples of what to report: Urgent/Emergency Issues (Report Immediately): Gas leaks Fires (call 911 first) Flooding or broken water lines Carbon monoxide leaks Structural Issues: Structural problems with the building Roof leaks Plumbing Problems: Clogged toilets Leaky faucets Water leaks or flowing from a pipe Electrical Issues: Failing or flickering lights Outlets not working HVAC System Malfunctions: No heat during freezing weather No air conditioning in hot weather Other: Broken locks on doors Appliances malfunctions Severe weather's impact on your property

Unless otherwise specified in your submitted request, a member of our team or an authorized contractor will contact you before entering your property. You may be contacted via letter, email, phone or through our portal.

Once the issue has been identified, we'll do our best to coordinate repairs at a time that works with your schedule.

To check the status of your repair request, you can either call our office at 620-564-2818 or view updates through the tenant portal.

Depending on the type of maintenance issue, we can typically address it within 24 -48 hours, unless there are unforeseen complications or parts need to be ordered. If a delay arises you will be notified by our team.

For assistance please call 620-564-2818 to be connected with our answering service. They will be happy to assist you and ensure your inquiry is directed appropriately.

To report a natural gas odor or emergency, leave the area immediately and then call 911 and Kansas Gas at 888‑482‑4950. To report flooding please contact our office at 620-564-2818.

Urgent/Emergency Issues (Report Immediately): Gas leaks Fires (call 911 first) Flooding or broken water lines Carbon monoxide leaks Structural Issues: Broken windows

Minor Repairs: Replacing light bulbs Unclogging drains General upkeep: Keeping the property clean and in good condition is your responsibility. Replacing smoke detector batteries Minor damages: You are responsible for repairing any damage you or your guests cause, beyond reasonable wear and tear. Cleaning: Maintaining cleanliness: Keeping the property clean and tidy, including washing windows, mopping floors, and vacuuming carpets. Garbage disposal: Disposing of garbage in a clean and safe manner is expected. Reporting Issues: Major issues: If you encounter a major issue, such as a plumbing problem or a broken appliance, please contact our office at 620-564-2818. Damage: If you or your guests cause damage, report it to our office at 620-564-2818 so we may bring in professionals if necessary. Yard Maintenance: Mowing and snow removal: Unless stated on your lease agreement, you will be responsible for mowing and snow removal.

Replacement of light bulbs and batteries (such as smoke detectors and thermostat) is the responsibility of the tenant.

Ensure the thermostat batteries are working and the air filter is clean. If the issue persist, please contact our office 620-564-2818 and we'll arrange for an HVAC technician to address the problem.

For Clogged Sink or Shower Drain Drain Snake Tool Insert into the drain and twist or pull to grab hair or debris Clean off and repeat as needed Boiling Water Slowly pour a pot of boiling water down the drain in stages. Wait a few seconds between each pour. Baking Soda and Vinegar Pour 1/2 cup of baking soda followed by 1 cup of vinegar Cover the drain and let it fizz for 15-30 minutes Rinse with hot water. For Clogged Toilet Plunger Method Use a flange plunger (designed for toilets) Ensure there's enough water in bowl to cover plunger head. Plunge vigorously 10-20 times, maintaining a good seal. Hot Water and Dish Soap Pour a few cups of hot (not boiling) water into toilet bowl. Add a good amount of dish soap. Let it sit for 15-30 minutes, then try flushing.

Lawn care and snow removal are tenant responsibility, unless otherwise stated in tenant lease.

You're not required to be present during the service if you prefer not to be. As long as we have permission to enter the property, we can proceed with the repair.

If you have already submitted a request and would like to reschedule, contact our office 620-564-2818.

Our tenant portal lets you track the status of maintenance requests, including when they're in progress and when they've been completed.

You'll be notified once the repair is complete, either by a member of our team, the technician who preformed the work, or through the tenant portal.