Quick & Easy Maintenance Requests

You should report maintenance issues that pose safety hazards, threaten the structural integrity of the property, or significantly impact habitability, such as gas leaks, plumbing problems, electrical issues, or HVAC malfunctions.

Examples of what to report:

• Urgent/Emergency Issues (Report Immediately):

  • Gas leaks

  • Fires (call 911 first)

  • Flooding or broken water lines

  • Carbon monoxide leaks

• Structural Issues:

  • Structural problems with the building

  • Roof leaks

• Plumbing Problems:

  • Clogged toilets

  • Leaky faucets

  • Water leaks or flowing from a pipe

• Electrical Issues:

  • Failing or flickering lights

  • Outlets not working

• HVAC System Malfunctions:

  • No heat during freezing weather

  • No air conditioning in hot weather

• Other:

  • Broken locks on doors

  • Appliances malfunctions

  • Severe weather's impact on your property

Unless otherwise specified in your submitted request, a member of our team or an authorized contractor will contact you before entering your property. You may be contacted via letter, email, phone or through our portal.

Once the issue has been identified, we'll do our best to coordinate repairs at a time that works with your schedule.

To check the status of your repair request, you can either call our office at 620-564-2818 or view updates through the tenant portal.

Depending on the type of maintenance issue, we can typically address it within 24 -48 hours, unless there are unforeseen complications or parts need to be ordered. If a delay arises you will be notified by our team.